Privacy Policy
Effective Date: 21 June 2026
Platform: Fix Home Hero Renovation Matching App (hereinafter referred to as the “App” or “Platform”)
1. Statement of Policy
It is the policy of Fix Home Hero Limited (the “Company”, “we”, “us” or “our”) to fully comply with all applicable data protection laws and regulations in Cambodia, including the draft Law on Personal Data Protection and any effective provisions or guidelines issued by the relevant authorities. We also reference international best practices and standards to ensure the highest level of personal data protection, privacy, confidentiality, and security. We are committed to implementing all reasonably practicable measures to safeguard the personal data we collect, process, and hold.
2. Statement of Practice on Personal Data Held by Us
In the course of providing renovation matching services, we may collect and process personal data from users (including clients, renovation service providers, and other stakeholders). This Privacy Policy, together with any applicable Personal Information Collection Statement, sets out the purposes for which personal data is collected, the categories of data held, and the manner in which such data may be used or disclosed.
The broad categories of personal data we may collect and the primary purposes of processing are as follows:
(a) User registration and profile records, used for account management, identity verification, and facilitation of renovation service matching;
(b) Address and location data, used for nearest-team matching, service optimisation, and delivery of location-based services;
(c) Contact and communication records (name, email, phone number), used for responding to enquiries, providing customer support, and sending service-related notifications;
(d) Payment and transaction records (processed via secure third-party gateways), used for billing and payment processing where applicable;
(e) Usage, behavioural, and technical data (including IP address, device information, cookies, and interaction logs), used for platform analytics, service improvement, security, and fraud prevention; and
(f) Other operational records necessary for the administration and performance of our functions as a matching platform.
The provision of personal data is generally voluntary, except where it is necessary for the performance of our services or required by law. Failure to provide required personal data may result in us being unable to provide the requested services, process your registration, or facilitate matching.
3. Personal Data Collected via the App
Personal data provided through registration, profile creation, enquiry forms, or other functions within the App shall be used solely for the purposes stated in this Policy or as otherwise notified to you at the time of collection. Such data will not be used for unrelated purposes, disclosed, or transferred without your prior consent, unless such use, disclosure, or transfer is permitted or required by applicable Cambodian law or other relevant legal obligations.
4. Information Collected Automatically
When you access or use the App, we may automatically collect technical and usage data, including your IP address, device type, operating system, browser information, and interaction logs. This information is used for statistical analysis, service improvement, security monitoring, and fraud prevention. Cookies and similar tracking technologies may be employed to enhance user experience and platform functionality. You may manage cookie preferences through your device settings; however, disabling certain cookies may impair the functionality of the App.
5. Retention of Personal Data
We shall retain personal data only for as long as is necessary to fulfil the purposes for which it was collected or for any directly related purpose, or as otherwise required or permitted by applicable law. Different retention periods apply depending on the nature and purpose of the data. Upon expiry of the applicable retention period, or upon your valid request for deletion (subject to legal exceptions), we shall take all reasonably practicable steps to delete, destroy, or irreversibly anonymise the personal data in accordance with our internal data retention guidelines. In any event, we shall not retain personal data longer than seven (7) years unless longer retention is mandated by law.
6. Security of Personal Data and Encryption
We take all appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. Such measures include, without limitation, data encryption (both in transit and at rest using industry-standard protocols), access controls, multi-factor authentication, regular security audits, vulnerability assessments, and staff training on data protection obligations. These safeguards are designed to meet the requirements under Cambodian data protection provisions and international best practices.
7. Data Breach Notification Mechanism
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we shall, without undue delay and where feasible within seventy-two (72) hours of becoming aware of the breach, notify the relevant supervisory authorities in Cambodia (or other applicable jurisdictions) and the affected data subjects. Such notification shall include a description of the nature of the breach, the categories and approximate number of data subjects and records concerned, the likely consequences, and the measures taken or proposed to be taken to address the breach and mitigate its adverse effects. We shall maintain records of all data breaches in accordance with legal requirements.
8. Protection of Minors
The App is not intended for, and does not target, individuals under the age of eighteen (18) years. We do not knowingly collect, process, or store personal data of minors. If we become aware that personal data of a minor has been collected without appropriate parental or guardian consent, we shall take immediate steps to delete such data. Parents or guardians who believe that personal data of a minor has been submitted should contact us immediately.
9. Rights of Data Subjects
In accordance with applicable Cambodian data protection laws, you have the right to:
(a) Access and obtain a copy of your personal data;
(b) Request correction of inaccurate or incomplete personal data;
(c) Request deletion or cessation of processing of your personal data (subject to legal exceptions);
(d) Withdraw consent previously given (where processing is based on consent); and
(e) Object to automated decision-making, including matching algorithms.
To exercise any of the above rights, please submit a written request to [email protected]. We reserve the right to verify your identity and may charge a reasonable fee for processing data access requests where permitted by law.
10. Cookies and Tracking Technologies
The App utilises cookies and similar technologies to maintain session continuity, analyse usage patterns, and improve user experience. Detailed information regarding the types of cookies used and their purposes is available upon request. You may refuse cookies by adjusting your device or browser settings, though this may limit certain functionalities of the App.
11. Amendments and Governing Law
We reserve the right to amend this Privacy Policy at any time. Material changes will be notified to you through the App or other appropriate channels. Continued use of the App following such notification shall constitute your acceptance of the revised Policy.
This Privacy Policy shall be governed by and construed in accordance with the laws of Cambodia. Disputes arising in connection with this Policy shall be subject to the jurisdiction of the competent courts in Cambodia.
12. Contact Us
For any enquiries, requests, or complaints regarding this Privacy Policy or the handling of your personal data, please contact:
Fix Home Hero Limited
Email: [email protected]
User Consent
☐ I have read and agreed to the Terms of Service and Privacy Policy