Term of Use
Effective Date: 21 June 2026
Platform: Fix Home Hero Renovation Matching App (hereinafter referred to as the “App” or “Platform”)
1. Introduction and Acceptance of Terms
These Terms of Use (hereinafter referred to as the “Terms”) constitute a legally binding agreement between you (hereinafter referred to as the “User”, “you” or “your”) and Fix Home Hero Limited (the “Company”, “we”, “us” or “our”), a company incorporated under the laws of Hong Kong. The App is designed to provide a safe, transparent, and efficient renovation matching platform that connects clients with reliable renovation workers, teams, and companies for residential and commercial renovation projects.
By accessing, registering for, or using the App in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to any provision of these Terms, you must immediately cease all use of the App and delete any associated account.
These Terms are primarily governed by the laws of Cambodia, with reference to international best practices and, where appropriate, standards from other jurisdictions including Hong Kong. The Company reserves the right to amend these Terms at any time. Material amendments will be notified to you via the App or other reasonable means. Your continued use of the App following such notification shall constitute your acceptance of the revised Terms.
2. Eligibility and Registration
Minimum Age Requirement
You must be at least thirteen (13) years of age, or such higher minimum age as may be prescribed by the laws of your country or jurisdiction, in order to consent to and use the Services. If you are under the age of eighteen (18) years, you must obtain the express permission of your parent or legal guardian before using the App. The Company reserves the right to request proof of age and/or parental consent at any time.
Account Registration
To access certain features of the App, you must register for an account by providing accurate, complete, and up-to-date information. You represent and warrant that all information provided during registration is true and correct. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You must not share your account with any third party.
Enterprise and Organisational Accounts
If you are registering or using the App on behalf of an organisation, company, or other legal entity, you represent and warrant that you have full authority to bind such entity to these Terms. In such cases, the term “you” shall include both the individual user and the entity.
3. Licence Grant and Restrictions on Use
Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable licence to access and use the App solely for its intended purpose of renovation project matching and related services.
Permitted Use
You may use the App to:
Search for and view renovation projects or service providers;
Submit project enquiries and receive matching proposals;
Communicate with matched parties through the App’s messaging system (where available);
Access future AI-assisted features for project recommendations and optimisation (once implemented).
Prohibited Conduct
You shall not, and shall not permit any third party to:
Use the App for any unlawful, harmful, abusive, or fraudulent purpose;
Post, upload, or transmit any false, misleading, defamatory, obscene, or illegal content;
Interfere with, disrupt, or attempt to gain unauthorised access to the App, its servers, or networks;
Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying components of the App or any AI models (except to the extent expressly permitted by applicable law);
Use automated means (including bots, scrapers, or data mining tools) to extract data or content from the App without prior written consent;
Develop, train, or improve any competing product or service using data or outputs obtained from the App;
Impersonate any person or entity or misrepresent your affiliation with any person or entity;
Violate any applicable laws, regulations, or the rights of any third party.
4. User Content and Intellectual Property
Your Content
You retain all ownership rights in and to any content, data, images, project details, or other materials you submit, upload, or transmit through the App (collectively, “User Content”). By submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, host, store, reproduce, modify, create derivative works of, and distribute such User Content solely for the purposes of operating, improving, and promoting the App and its services.
You represent and warrant that:
You own or have all necessary rights, licences, and permissions to submit the User Content;
The User Content does not infringe, misappropriate, or violate any third-party intellectual property, privacy, or other rights;
The User Content complies with all applicable laws and these Terms.
Platform Content and Intellectual Property
All intellectual property rights in and to the App, including but not limited to software, algorithms, matching systems, text, graphics, logos, user interface design, and any future AI models or tools (collectively, “Platform Content”), are owned by or licensed to the Company. Except as expressly permitted under these Terms, you shall not copy, modify, distribute, sell, lease, or create derivative works based on the Platform Content.
AI-Generated Outputs (Future Feature)
Once AI assistant features are implemented, any outputs, recommendations, or content generated by such AI tools (“AI Outputs”) shall be subject to the following:
AI Outputs are provided for informational and assistive purposes only;
You acknowledge that AI Outputs may not be accurate, complete, or suitable for your specific needs;
You are solely responsible for evaluating the accuracy, legality, and appropriateness of any AI Output before relying upon or acting upon it;
The Company makes no warranties regarding the accuracy or reliability of AI Outputs.
5. Paid Accounts and Billing
Subscription and Payment
Certain features or services within the App may be offered on a paid subscription or pay-per-use basis. If you elect to purchase any paid services, you agree to provide accurate and complete billing information, including a valid payment method. All fees are quoted in the applicable currency and are exclusive of any applicable taxes, which you are responsible for paying.
Automatic Renewal
Paid subscriptions will automatically renew at the end of each billing period unless you cancel prior to the renewal date. You authorise the Company to charge your designated payment method for all recurring fees.
Cancellation
You may cancel your paid subscription at any time through your account settings. Upon cancellation, you will retain access to paid features until the end of the current billing period. Fees already paid are generally non-refundable, except where required by applicable law.
Price Changes
The Company reserves the right to change subscription prices. We will provide at least thirty (30) days’ prior notice of any price increase. If you do not agree to the new price, you may cancel your subscription before the change takes effect.
6. Termination and Suspension
Your Right to Terminate
You may terminate your use of the App and delete your account at any time by following the instructions within the App or by contacting our support team.
Company’s Right to Terminate or Suspend
The Company reserves the right, at its sole discretion and without prior notice (except where required by law), to suspend, restrict, or terminate your access to the App, or to delete your account, in any of the following circumstances:
You breach these Terms or any applicable usage policies;
We are required to do so to comply with applicable laws or legal processes;
Your use of the App poses a risk of harm to the Company, other users, or any third party;
Your account has remained inactive for a period of one (1) year or more and does not have an active paid subscription.
Notice and Appeals
Where reasonably practicable, we will provide advance notice of termination or suspension. If you believe your account has been erroneously suspended or terminated, you may submit a written appeal to our support team at [email protected]. We will review such appeals in good faith.
Upon termination, all licences granted to you under these Terms shall immediately cease, and you must cease all use of the App.
7. Third-Party Services and Links
The App may contain links to, or integrate with, third-party websites, applications, payment processors, mapping services, or other services (collectively, “Third-Party Services”). Such Third-Party Services are provided solely for your convenience. The Company does not control, endorse, or assume any responsibility for the content, privacy practices, availability, or performance of any Third-Party Services. Your use of Third-Party Services is governed solely by the terms and policies of the respective third-party providers.
8. Disclaimers of Warranties
To the maximum extent permitted by applicable law, the App and all content, features, and services (including any future AI features) are provided on an “as is”, “as available”, and “with all faults” basis. The Company makes no warranties or representations of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, or that the App will be uninterrupted, error-free, secure, or free of viruses.
You acknowledge that the matching of renovation projects and service providers involves inherent uncertainties and that the Company does not guarantee the quality, timeliness, or outcome of any renovation work performed by matched parties.
9. Limitation of Liability
To the fullest extent permitted by law, the Company, its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, whether in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.
The Company’s total aggregate liability under these Terms shall not exceed the greater of: (a) the total amount paid by you to the Company in the twelve (12) months immediately preceding the claim; or (b) one hundred United States Dollars (US$100).
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable Cambodian law.
10. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
Your use or misuse of the App;
Your User Content;
Your breach of these Terms or any applicable law;
Your interactions with other users or third parties through the App.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Cambodia, without regard to its conflict of laws principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the App shall first be attempted to be resolved through good faith negotiations between the parties. If such negotiations do not resolve the dispute within thirty (30) days, either party may refer the matter to the competent courts of Cambodia.
12. General Provisions
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the App and supersede all prior or contemporaneous agreements, representations, and understandings.
Assignment
You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign these Terms without restriction.
No Waiver
The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Privacy Policy
Please refer to our Privacy Policy for details.
Contact Information
For any questions, complaints, or notices regarding these Terms, please contact us at:
Fix Home Hero Limited
Email: [email protected]