FAQ

Fix Home Hero is a home maintenance and repair booking platform that connects customers with trusted local technicians for handyman work, repairs, painting, assembly, cleaning, renovation support and property maintenance.

Create a case with the details and photos needed for a quote. Eligible Handymen submit fixed-price quotes; you compare and select one. Full Demo payment must succeed before hiring and work begin. Review the work evidence and confirm completion, or report a problem for platform follow-up.

Fix Home Hero works as a managed service platform. We help customers submit requests, match the right technician, manage booking progress, provide quotes and keep service records in one place.

Fix Home Hero is currently designed for local home and business maintenance services in Cambodia, starting with key service areas and expanding gradually.

You can book handyman repairs, furniture assembly, painting, tiling, doors and windows, locks and screens, gutter cleaning, high pressure cleaning, office maintenance, commercial make-good work and selected renovation support services.

Select a service from the home page, search results or category page. Then choose your preferred date and time, confirm your address, describe the issue and submit the booking.

You can browse the Customer homepage without signing in. Sign in to submit a case or access private cases, quotes, payments and other personal information. Handymen use their separate portal and login.

Yes. You can describe the issue in simple words and upload photos. Our operation team or technician can help identify the likely service needed.

Yes. Uploading photos helps the operation team understand the job faster and may help provide a more accurate quote.

Yes. Compare eligible Handymen's fixed quotes, scope, verified skills and available reviews, then select one yourself. Selection remains unpaid until full Demo payment succeeds.

Yes. You can enter a different service address and contact person during booking.

Catalogue starting prices are references. The amount you pay is the full fixed total of your selected quote, including its listed charges. Estimated hours do not replace or change that total; payment is Demo only.

Both entries help you create a case and obtain a fixed-price quote. A catalogue price or booking request does not hire a Handyman. Compare the quotes, select one and complete full Demo payment before work starts.

Yes. Before paying, review the selected quote's scope, included and excluded items, charges and fixed total. Hiring and work can begin only after full Demo payment succeeds.

Some conditions need inspection to establish a reliable scope. Clarify missing information before quoting; do not accept a low placeholder price. If differences are found after payment, pause the affected work and ask the platform to follow up without unilateral extra charges.

The accepted quote and fixed total are saved and cannot be changed unilaterally. If site conditions differ from the agreed scope, pause the affected work and report it to the platform. Do not pay an on-site top-up.

Check the quote's included and excluded items. Any materials, labour, travel or other charges within the agreed scope must be stated in its fixed total. Do not assume unspecified materials are included or accept a separate extra invoice.

The Handyman you selected from the eligible quotes is hired only after full Demo payment succeeds. The platform does not normally choose or assign a Handyman for you.

Fix Home Hero is designed to manage technician profiles, skills, service areas, reviews and operation reports before assigning them to customer jobs.

Please make sure the work area is accessible, pets are safely managed, and any relevant photos, parts or instructions are ready.

If the Handyman will supply materials, agree which items and their costs in the fixed quote before selection. A later material purchase must not become an unapproved extra charge or separate invoice; report scope differences to the platform.

Record the unfinished work and supporting evidence, then report the problem to the platform. The customer can raise an issue; normal settlement pauses while it is under review. Follow the platform's rework or resolution process without unilateral extra charges.

Yes. After the service is completed, you can leave a rating and review based on punctuality, communication, workmanship and overall experience.

Open your case from Orders. The status area shows the current stage, next action, who needs to act and payment state. Use the activity record to review quotes, work submissions and problem handling.

Selection and awaiting payment are separate from a successful Demo hold. Work submitted means awaiting customer acceptance. A reported issue or rework pauses normal settlement; customer acceptance, Demo settlement and case closure are separate stages. Follow the next action shown on the case.

Check the in-app notifications and your case's latest status and activity record. This pilot does not promise email, SMS or WhatsApp service updates.

Tap any order from the Orders page. The detail page shows booking information, address, quote, payment record, technician status and progress timeline.

Yes. Completed orders remain visible in your order history.

A reorder feature can be added so customers can quickly book the same or similar service again from a completed order.

Use the Demo checkout to simulate success, failure or a retry. The selected quote's full total must succeed in Demo payment before the Handyman is hired and may start work. No real cash, deposit, bank transfer or funds custody takes place.

Yes: full Demo payment must succeed before hiring and work begin. Selecting a Handyman alone does not count as payment. This pilot does not collect a real deposit or real money.

Yes. Orders can include invoices, receipts and payment records.

Refund handling depends on the order status, cancellation timing and whether work has already started. The operation team reviews refund requests case by case.

Business, property and commercial customers may be eligible for account-based billing or monthly invoice arrangements.

Yes. Fix Home Hero can support coupons, vouchers, membership discounts and loyalty points depending on campaign rules.

Yes, if the technician has not already started travelling or the job has not begun. Availability may vary.

Yes. Cancellation rules depend on the timing, service type and whether a technician has already been assigned or dispatched.

You can check the order status page. If there is a delay, the operation team or technician should update the order or contact you.

You can report the issue through the order detail page or contact support. Fix Home Hero can review the case, technician report and photos.

Check the address before submitting. If it is wrong, report it to the platform. After selecting a quote, do not change the agreed location or charges unilaterally; pause affected work until the platform has followed up.

This pilot is not an emergency service and does not promise urgent or same-day attendance. For immediate danger, contact the appropriate local emergency service. Do not assume an urgent booking or an extra urgency fee has been agreed.

Yes. Fix Home Hero can support offices, retail shops, landlords, property managers and business customers that need recurring maintenance or one-off repair jobs.

Yes. The system can be extended to support multiple addresses, recurring jobs, service records and invoice tracking.

Yes. Commercial make-good, office maintenance, furniture assembly, clean-up and repair work can be handled through quote-based booking.

Yes. Suppliers and trade partners can apply to collaborate with Fix Home Hero for materials, referrals, special services or commercial jobs.

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Fix Home Hero can support referral codes, rewards, partner commissions and customer loyalty benefits.